Have an issue or question about the app? Here's how to contact us and some tips for common issues.

How to contact us

From the app

Send us a message via the Help chat widget. Find it in the bottom left corner of your side navigation bar.

Slack

This is the best place to share feature requests, chat about the API and ask for tips from power users.

Email

Reach out to [email protected].

For updates

Status page

If you're having trouble with the app or cannot connect, check our status https://rollout.instatus.com/

For security disclosures

Vulnerability

If you believe you've discovered a potential vulnerability, please let us know by emailing us at [email protected]. We will acknowledge your email within five business days.

• Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within one week of disclosure.
• Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Ashby service. Please only interact with accounts you own or for which you have explicit permission from the account holder.